What currency does your site use?
We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.
What payment methods are accepted?
- We accept Visa, Mastercard, Discover, American Express, Maestro and CB Bank. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.
- Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.
When will my order ship?
Most orders ship out within 2-3 business days of ordering pending availability and credit verification, excluding weekends and holidays. Please allow an additional 2-3 processing days during sale periods.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery for expedited shipping. For Petit Moments is not responsible for delays due to local disruptions.
All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
Do you have an option for Gift Wrap or Gift Messages?
Unfortunately, at this time we do not have this as an option, but we are working towards offering this very soon!
How should I choose the best size for me?
We have a size guide that serves as a general guideline to help you find your size at Petit Moments. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at email@example.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
What if I need to change or cancel my order?
Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at firstname.lastname@example.org as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email.
What if I receive a damaged item?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at email@example.com and we will get it taken care of for you!
What if my package is lost?
If your package gets lost in transit, please send us an email right away at firstname.lastname@example.org or give us a call during our business hours at 1 (213) 640-3044. We will file a claim and do what we can to take care of it as quickly as possible.
*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.
Returns & Exchanges
What is your return policy?
You have 14 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by the original packaging, i.e. jewelry cards and poly bags.
Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
Customers are responsible for return shipping.
What if my return is past the 7 days?
Any returns postmarked more than 28 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.
What if I need to exchange for a different size or color?
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
What does it mean if an item is marked Final Sale?
All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
Can I return an item marked Final Sale?
All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you.
What if I received a damaged item that was marked Final Sale?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away at email@example.com and we will get it taken care of for you!
I ordered something and now it’s on sale; will you match the new price?
Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!